AffordableXtras terms and conditions
Booking terms and conditions
Our aim is to provide you with the best range of travel products both at the airport and your destination.
The following information is designed to give you as much information as possible about the products you have chosen to book.
For the avoidance of doubt, these Terms and Conditions are governed by English Law and apply from when you complete your booking.
‘We’ refers to AffordableXtras.
Should you have any queries regarding your booking, please do not hesitate to contact us.
You can call us on 0345 350 3678 between 9.00am -18.00pm or email us anytime info@affordableXtras.com
Choosing a product from AffordableXtras
We aim to give you as much information before you book on our easy-to-use website.It’s a great idea to read all the information provided before you make a booking and afterwards when we send you your confirmation.
Because we rely on a variety of trusted suppliers to provide our products, these suppliers may have their own terms and conditions – we will make you aware of these when you book, but it is possible that there may be slight changes to the product you have selected so it’s important that you tell us if you are not completely happy.
If your customer books a Mystery product, this is priced to comply with the hotel’s own pricing protocol and full product details will be provided by email once the booking is confirmed.
Our pricesTo offer your customers the very best price, we are constantly updating our prices, depending on availability. As the hotel rooms or parking spaces fill up, the prices may increase. It is always a good idea to book as early as you can if you have specific requirements eg. Family room.
Our prices are shown including VAT at the current rate. Charges may apply depending on how you choose to pay – these will be clearly shown and included in the total price of your booking.
DiscountsIf you have a discount code, you will be asked to input it at the time of booking. Please note that discounts may not be applied after a booking is confirmed.
Airport parkingThere are several different types of parking available at most UK Airports.
The arrival and return instructions will differ, depending on where your car is stored while you are away.
Please take time to read the details carefully to ensure your selection matches your needs and suits the time of your flights, both outbound and inbound.
Hotel roomsHotel room have a maximum capacity to comply with fire regulations.
It is important that the room has a bed for each person on the booking - this includes cots for infants.
Please ensure that you search for a hotel room large enough to suit your group – if not, multiple rooms will be required.
Making changes and cancellationsOur products are subject to charges if you need to change or cancel your booking.
These charges will be made clear to you at the time of booking.
Some products are non-amendable – this allows them to be sold at a cheaper price, but does mean no refund is due if you need to cancel them.
Again, this is clearly stated at the time of booking.
Booking confirmationsThese will be provided immediately after your booking is completed – the confirmation will be sent to the email address you provide us during the booking process.
Your day of departure:
Please ensure you take your booking confirmation with you when you travel. It’s a good idea to carry the credit / debit card you used to make the booking with.
Please follow the arrival instructions on your booking confirmation and present this to the reception / arrival area.
Please make sure you leave time to unload your luggage and transfer to the airport.
What if I have a problem?Please speak in the first instant to your product supplier – they will be pleased to assist you.
When you return home:
We hope that you have a wonderful holiday and that our products helped to enhance the whole experience of travel for you.
We appreciate your feedback and will send you a short online survey on your return.
If you were not completely happy with the product you booked through AffordableXtras, please let us know by contacting our Customer Service Team on 0345 350 3678 or email info@affordableXtras.com
Making the most of your Trip:
As you search for products on our website, we may make recommendations for other related products. We may also offer helpful tips regarding times of arrival etc.